About Us


We provide expert technical support, quality training and industry specific insurance protection to those working in the urban pest management, cleaning services and agricultural pest and weed industries. This unique offering allows us to be your complete partner.

The Pacific International team has the knowledge and expertise that comes from having spent many years at the coalface of your industry, and this inside know-how is invaluable as we continue to develop innovative business support packages.

Whether for a new venture or for a well-established business, Pacific International provides the experienced advice, business tools and support services you need to succeed.

We offer:

  • Technical tools and support to help simplify your everyday business
  • Registered, accredited and flexible training packages and workshops
  • A wide range of insurance policies which are tailored to your industry

We are actively involved in the industries that we support by regularly organising and participating in events across New Zealand and Australia. We will continue this involvement to support the promotion of excellence in the pest management, cleaning services and agricultural pest and weed industries.

We are a specialist niche market insurer offering Professional Indemnity and General Public Liability insurance to the Carpet Cleaning, Agricultural and Urban Pest and Weed Control industries in New Zealand and Australia.

Pacific International Insurance Pty Limited (Pacific International) is an Australian insurance company registered under the Corporations Act 2001 and a licenced insurer with the Australian Prudential Regulation Authority (APRA)

Pacific International is also authorised by the Reserve Bank of New Zealand (RBNZ) as a Branch insurer to conduct insurance business in New Zealand.

Pacific International is committed to providing ongoing training for the pest and weed control industries in New Zealand.

For several years we have been a partner in the pest industry supplier group, PESTNETWORK.

All members are New Zealand companies, members of PMANZ, and committed to providing high quality training that is affordable and within reach of everyone in the industry.

The aim of this group is to provide ongoing training to the urban pest management industry to help individuals both maintain and improve their industry skills and knowledge. Today, individuals in all industries need to recognise that change is constant and work at keeping themselves up to date.

Financial Strength Rating

Pacific International has a B++ (Good) Financial Strength Rating from the USA Rating Agency A.M. BestThe rating is reviewed by A.M. Best on an annual basis, with the rating scale outlined below.


 Rating Scale - FSR
 A++ and A+  Superior
 A and A-  Excellent
 B++ and B+  Good
 B and B-  Fair
 C++ and C+  Marginal
 C and C-  Weak
 D  Poor
 E  Under Regulatory Supervision
 F  In Liquidation
 S  Suspended


For New Zealand an overseas policyholder preference applies. Under Australian law, if Pacific International is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, while Pacific International maintains assets in New Zealand to support its operations, New Zealand policyholders may not be able to rely on Pacific International's Australian assets to satisfy New Zealand liabilities.

As Pacific International is regulated by APRA and the RBNZ it is required to disclose the company's solvency position. Pacific uses Tier 1 Capital. As at 30 June 2019, Pacific International's solvency position was:

Actual Solvency Capital: AUD 10,376,000
Minimum Solvency Capital: AUD 5,446,000
Solvency Margin: AUD 4,931,000
Solvency Ratio: 190.54%

Pacific International utilises a panel of reinsurance companies all of which have rating positions in the A range or higher both by A.M. Best and Standard & Poor's.

Pacific International is a member of the Insurance and Financial Services Ombudsman and the Pest Management Association of New Zealand (PMANZ).

Insurance & Financial Services Ombudsman

We are a Participant of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). The IFSO Scheme resolves complaints about insurance and financial services. It is a free service for our customers. If we are unable to resolve your problem, contact the IFSO Scheme.

See: www.ifso.nz email: info@ifso.nz or phone: 0800 888 202

Ready for a Quote?

We offer competitive premiums on a policy wording, which are specifically worded for your industry. Send through your details and we will call you back to organise a quote.